We value our agent partners and strive to provide great service.
If you require assistance or have questions, agents are welcome to contact their aligned underwriter directly. Questions can also be directed to AnaMari Smith, Agency Relationship Manager at asmith@gorstcompass.com.
Or please refer to our list of frequently asked questions:
FREQUENTLY ASKED QUESTIONS:
Commissions
- Agency Billed Policies – Commissions are retained upfront. If a policy cancels mid-term, we will request repayment of any unearned commission from your agency. We recommend collecting deposit premiums from insures when policies are bound.
- Direct Billed Policies – Commission payments are issued on a monthly basis when funds are received from carriers.
Accounting Questions
- Please email any Accounting inquiries to GCAccounting@gorstcompass.com
Claims Reporting
- In the event of a claim, please complete an Acord loss form and email it to claims@gorstcompass.com. Once received, we will report it to the appropriate carrier. If the insured would like to report directly to the carrier, please review the policy for additional information and notify Gorst & Compass.
Loss Runs
- Please email any loss runs request to lossruns@gorstcompass.com.
Payment Options
- Online: Go to www.gorstcompass.com and click “Make a Payment” at the top of the page.
- Trust checks: Payable to Gorst & Compass and mail to:
Gorst & Compass Insurance, Attn: Lockbox File #2470, 1801 W. Olympic Blvd., Pasadena, CA 91199-2470 (please include invoice with payment)
- Premium Finance: Go to www.gorstcompass.com and click on “Premium Finance” at the top of the page
Forward the following to the attention of: agencyappts@gorstcompass.com
- Appointment Application
- Producer Agreement
- Form W-9
- EFT Request Form
- Current E&O Policy Declarations Page
- Agency License
After your application is approved, your agency will be assigned an agency code number. We will schedule an onboarding meeting and provide your team with information regarding markets, products and services we provide access to.
Questions regarding the application process can be directed to AnaMari Smith, Agency Relationship Manager at asmith@gorstcompass.com.
We look forward to working with you!